Currently, we are looking for an Account Manager to join our company.
What's great about the job?
- Excellent salary package and yearly bonus scheme
- Dynamic and interesting projects for international clients
- Continuous training and various professional development opportunities
- Individual career path in an international company
- Work-life balance, friendly work environment, exciting team buildings
- Healthy work environment - company-sponsored supplementary medical insurance and participation in a sports program (MultiSport)
- 100% Remote work with optional workspace in a co-working environment
- Employee referral program
Responsibilities
Working closely with partners and clients related to company projects
Operating as the lead point of contact for any and all matters specific to the accounts
Communicating with clients to understand their needs and explain product value.
Monitoring deliverables by Company Delivery Teams and aligning goals, expectations and deadlines with all stakeholders
Participating and actively involved in planning tasks with regards to resources, deadlines, and deliverables.
Coordination of projects’ scope, conditions
Managing the company’s relationship with customers
Managing and developing client accounts
Drafting, editing, and setting up contracts, deadlines
Collaborating with internal departments to facilitate client need fulfillment
Overseeing customer account management, including negotiating contracts and agreements to maximize profit
Resolving complaints and preventing additional issues by improving processes
Grow revenue streams within client accounts via cross-selling and up-selling on existing plans
Stay up-to-date with all new products and services and update clients accordingly
Building and maintaining strong, long-lasting customer relationships
Managing customer’s expectations
Execution of resource planning
Working with executive management
Requirements
Exceptional verbal and written communication skills
Ability to communicate, present and influence key stakeholders at all levels of an organization
Ability to collect, track, and analyze large amounts of data
Ability to build rapport and collaborate with others within the company and externally
Ability to understand deeply complex IT products and services and be able to communicate efficiently the added value of them to non-technical or non-functional stakeholders
Understanding of consumer behaviors and industry trends
Adaptability and strong problem-solving skills
Strong sales skills
Extensive, accurate product knowledge
Desired skills and experience
Excellent listening, negotiation, and presentation abilities
Fluent command of English language (C1-C2)
German language is considered an advantage
Bachelor’s degree in business administration, sales, communications, or a related field is considered an advantage
Related experience in the IT and/or Energy industry is considered a strong advantage
Benefits
Healthcare, dental, vision, life insurance, Flexible Spending Account (FSA), Health Savings Account (HSA)
PTOs
Additional days of annual paid leave
Sponsored Events
Tuesday Dinners, Monthly Lunch Mixers, Monthly Happy Hour, Annual day event
Work from home
Fully remote way of work with an option for class A coworking office